Refund Policy
Your amount will be refunded in following cases 1. It showed transaction failure but money was debited from your account, 2. Certain cases, if reason furnished by customer is acceptable.
In any case of failure of transaction and if amount is debited from your account and is credited to our account, we shall confirm and refund the money after deducting any cancellation or other bank charges as is applicable.
In any case of failure of transactions and if amount is debited from your account but if we have not received that amount to our account, then those transactions will be automatically settled from payment gateway itself.
The site is live with UPI
Unified Payments Interface (UPI) is an instant real-time payment system developed by National Payments Corporation of India facilitating inter-bank transactions. The interface is regulated by the Reserve Bank of India and works by instantly transferring funds between two bank accounts on a mobile platform.
- UPI is built over Immediate Payment Service (IMPS) for transferring funds.
- UPI would appear as a separate tab on the Payment Options page on your android application.
- Once you click on the UPI option, it would scan your device to find out the UPI apps on your phone.
- You can choose one of the apps to pay for the order and complete the transaction
Refund against the transaction (if any) would be reflected in your respective account within 5-7 working days post initiation
Cancellations
- As a user, you may cancel an order placed by you before the order enters the “Enroute” stage. For any permitted cancellations, we will refund payments, if any, made by you under the relevant order within approximately 48-72 hours.
- Orders may be cancelled by the Company in any of the following cases: (a) if it is suspected that a customer has undertaken a fraudulent transaction, or (b) if it is suspected that a customer has undertaken a transaction which does not conform to or violates these Terms of Use/User Agreement, or (c) in case of unavailability of product(s), or (d) for any reason outside the control of the Company including causes for delivery related logistical difficulties. For such cancellations, the Company will refund the payment, if any, made by you under the relevant order within 72 hours.
- Further, while precautions are taken to ensure accuracy of product specifications, the details of a product as reflected on the site may be inaccurate due to technical issues, typographical errors or incorrect product information and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such an event, the Company reserves the right to cancel your order and grant credit/coupon for the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the site.
- We maintain a list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.
